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CULHANE'S IRISH PUB | BAR SECRET SHOPPER

Our Mission: Make Every Guest Feel Like Family!

Location

Date

HOSPITALITY & PERSONAL CONNECTION

1. Were you greeted promptly with a smile and warm welcome?
2. Did the bartender introduce themselves and ask your name?
3. Did they offer a handshake or other personal greeting?
4. Did they place a coaster or bar napkin in front of you?

BRAND KNOWLEDGE & SALES

5. Did they mention our 5 Sisters Spirit Vodka or Cabernet Franc?
6. Did they suggest Sisters for Tito's or Tullamore for Jameson, if relevant?
7. Did they share Happy Hour or current drink specials?
8. Did they recommend food, appetizers, or pub favorites?

SERVICE & BAR EXPERIENCE

9. Were drinks served promptly and refills offered?
10. Was the bar clean, organized, and welcoming?
11. Did the bartender remain attentive and engage with guests?

EVENTS, REWARDS & FAREWELL

12. Did they promote upcoming events, live music, trivia, or karaoke?
13. Did they invite you to join Culhane's Rewards?
14. Was your name attached to your bar tab?
15. Did they thank you by name and invite you back?

OVERALL EXPERIENCE

Rating:
Did you feel like a valued guest?
Would you return?
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